"Disappointing Maternity Appointments"

My partner and I are expecting a child and have been visiting who we thought was going to be our midwife at the Grange. However we have been very disappointed with the whole process. My partner has been early or on time for all appointments but for every single one has had to wait over half an hour. Despite this wait (we assume the midwife is having a good chat to her patients), my partner is then rushed in and rushed out with little or no time to voice any concerns or ask any questions. This has happened every single time and as we are planning a home birth, this is concerning as we do not know exactly what is going on. And now, less than 2 weeks from the due date, the midwife has informed us that she is on annual leave for the next 2 weeks so definitely will not be available on the due date. So now, after getting to know our midwife as much as possible, we are most likely going to have a complete stranger delivering our baby. We understand that this is not really a huge issue but surely our it would have been noted for some time that the midwife would be away during this time so shy has she been selected for expectant mothers with due dates that fall during her annual leave? This can cause uncertainty and worry for expectant parents and also potential contact issues. We have the direct number for our midwife but she won't be available so now we have to call the Grange and hope that somebody can come out, otherwise we have to call for an ambulance or risk driving to the Grange and potentially having to deliver the baby ourselves. Very confused, disappointed and upset with what seems to be a very unorganised Maternity unit

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Response from Marion Brown, Head of Complaints and Patient Advice & Liaison Service (PALS), Portsmouth Hospitals NHS Trust

I am sorry to hear about your concerns regarding Maternity Services. This is clearly not what we would expect to provide for our patients and would like the opportunity to look into this further. I would appreciate if you could contact our Patient Experience Team by e-mail on PHT.PatExp@porthosp.nhs.uk or telephone 0800 917 6039 and provide us with your details so that someone can look into this and get in touch with you direct.

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Response from Petersfield Community Hospital

Dear TB1988 Thank you for taking the time to post your valuable feedback and I was sorry to learn about your concerns. The maternity service at Petersfield Hospital is managed by Portsmouth Hospital NHS Trust who would welcome the opportunity to discuss your experience with you. Please kindly contact their Patient and Customer Services Team Health Information Office Queen Alexandra Hospital Southwick Hill Road Cosham, Portsmouth PO6 3LY Phone: 0800 917 6039 Email: PALS@porthosp.nhs.uk Kind regards Jane Tibble Complaints and PALS Southern Health NHS Foundation Trust

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