"Dirty toilet in obs ward"

About: Queen's Hospital / Accident & emergency

(as a service user),

24 hrs after attending accident and emergency I experienced violent diarrhoea and that actually happened on my last visit too. The lavatory in the obs ward was disgustingly dirty.

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Response from Queen's Hospital

I am sorry to hear about this and I’m concerned about the condition of the toilet when you visited. Please contact me via our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk, so this can be investigated. Meanwhile I have asked Sodexo, our cleaning company to undertake spot checks. Yours sincerely Wendy Matthews Interim Chief Nurse

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