"Lack of support during a distressing procedure"

About: Royal Derby Hospital / Urology

(as the patient),

For the most part the care was good. However, not long after admission a nurse told me they needed to insert a catheter. In a way I was relieved because I was in a lot of pain. However I was also extremely scared. I asked the nurse if my fiancée could come in and hold my hand- her response was an incredulous "what, while we do it?" I felt embarrassed, but still desperate to have him present. I said to her "I'm scared" she responded "there is no need to be scared, I will be with you". At this point I felt too embarrassed to ask any more.

During the insertion the nurses didn't communicate what was happening at all, I was really scared but due to the level of pain I was in I didn't want to stop the procedure.

As a former victim of sexual abuse I found it traumatic, and have actually had nightmares since. I feel that my request should have been respected, or at the very least the nurses should have communicated with me during the procedure.

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Response from PALS Team, Patient Experience Team, Patient Experience Team, Derby Hospitals NHS Foundation Trust

Firstly, can I thank you for providing us with this important feedback of what happened during your recent stay in our hospital. I was extremely disappointed to hear about your expereince and as a Trust, we would be very pleased to look into this matter further. If this is something you would like us to do, then please contact our Patient Advice & Liaison Services (PALS) on Freephone 08007837691 or via email on dhft.contactpals.nhs.net to provide them with more specific details about this incident and they will be pleased to investigate this further on your behalf. This would allow us to provide you with a more thorough response. However, in the meantime, may I offer you my sincere apologies on behalf of the Trust for the obvious distress this has caused you.

I would also like to thank you once again for taking the time to provide us with this information as hopefully, if we can look into matters further, we can learn from this experience and try our utmost to make things better for our patients in the future.

Kind regards and best wishes,

Miss Deborah Furness, member of the Derby Hospitals NHS Foundation Trust, Patient Experience Team

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