"Sexual Health"

About: Essex County Hospital

the waiting room was basically empty yet i had to wait half an hour longer than the time of my appointment, by the time i was seen they gave me no apology and i couldn't hardly understand the nurse. considering i was only 17 and was having the IUD i expected extra care and comfort to be given to me considering it is quite a painful procedure. she didn't explain to me what she was doing which made me feel quite uneasy and therefore i didn't know what to expect. i found the proceduere extremely painful and went into a state of shock. i felt very uncomfortable and frightened that i was experiencing so much pain and discomfort and i had already sicked up the painkillers they gave me just before the procedure. she just seemed to laugh it off even though i was white in the face and very clearly disorientated. i then felt it would help if i left the hot and stuffy room to get some air and sit on the toilet as my stomach felt uneasy. eventually she let me go but then whilst i was on the toilet, staff i hadn't even met kept opening the cubicle door and asking if i was alright, although they didn't seem genuinely concerned and i felt uncomfortable that they just kept opening the door while i was on the toilet. i was in shock so i found it hard to speak because the pain felt so excruciating, so i sounded quite snappy as to what i felt i needed in desperation to reduce the pain. when i kept changing my mind from wanting water to then needing to walk the nurse and the midwife that accompanied her just seemed to be annoyed that i was interupting their personal conversation which wasn't formal at all. i felt that the hosptial were not honest with me when telling me how much pain i would experience and certainly did not at all seem caring, to be honest they seemed to find it amusing. by the time i forced myself out of the hospital (still being sick as i walked down the street as i just wanted to get out of there) i was reduced to tears because of the embarrassment i went through. this was a really horrible experience for me and i'm still getting problems regarding the IUD. In consequence i am extremely fearful of having to get it taken out in 5 years as i don't want to suffer the same discomfort and pain that i did that day.

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Response from Essex County Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on RDEEB-Essex County Hospital at 02/06/2014 14:38:36”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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