"Pain in back"

About: NHS 24

(as the patient),

I called as I was in a lot of pain from my sciatica in my back and was told I would need to suffer until I could see my doctor on the Monday and this was the Saturday I called, this has happened to me on a few occasions and it's a disgrace that human beings are left to suffer! I am an ACT for Boots pharmacy and I understand that there are certain drugs that can not be prescribed by out of hours due to addicts but surely doctors and nurses are able to tell the difference as I know I can in my day to day job!

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Response from Shona Lawrence, Patient Affairs Manager, NHS 24

picture of Shona Lawrence

Dear mirrinsmum

Thank you for your posting via Patient Opinion. I was very sorry to learn of your back pain and I do appreciate that such pain can be very debilitating.

From your comments, it is clear that you are unhappy at the service provided to you by NHS 24, and we would welcome the opportunity of exploring this further with you. We are keen to investigate your contact with our service and provide you with feedback on the management of your call.

I would be very happy to progress this for you. I can be contacted directly on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk

With kind regards

Shona Lawrence

NHS 24 Patient Affairs Manager

0141 337 4582

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