"Care and Attention"

About: Good Hope Hospital

I began feeling unwell on Bank holiday Monday and with no GP surgery available I went to A&E at Good Hope. My wife left me at the entrance to A&E and by the time she parked the car and returned I had been booked in and was being seen by a Doctor in the Majors unit. After several tests were conducted it was decided to admit me overnight. Although it was well into the night doctors came and explained everything to me regarding the actions they intended to take. The professionalism, care and friendliness of all the medical, nursing and auxiliary staff in both the A&E Majors Unit and Ward 7 throughout my brief stay was excellent and I would like to thank all those involved in these two Units. The only criticism I have is the very extended wait while the pharmacy prepared medication prior to discharge

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Response from Ann-Marie Riley, Head Nurse, Good Hope Hospital, Heart Of England NHS Foundation Trust

picture of Ann-Marie Riley

Dear Ted

Thank you for taking the time to post your feedback and I am really pleased that you had such a positive experience at our hospital.

I m sorry you had an extended wait for your medication. We are undertaking a piece of work to review our take-home pharmacy service (for clinic, A&E and short-stay inpatients) so we can improve the waiting times significantly in the future.

Kind regards

Ann Marie

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