"Excellent Hospital and Quality Medical Staff"

About: Freeman Hospital

I would just like to say how grateful I am to all the staff at the Freeman Hospital. I was referred to the Renal Unit for an urgent consultation and received excellent treatment and diagnosis of my condition. All of the Nursing Staff and hospital consultants were really caring, compassionate and understanding, demonstrating a great deal of professionalism and expertise. After a series of initial tests, I was quickly admitted to Ward 32 for a biopsy. Again, all of the staff were extremely caring and did everything possible to support me during my stay in hospital. The food was lovely too. I am especially grateful to the consultant nephrologist who looked after and reassured me throughout from the initial tests and consultation, to performing my biopsy, and then deciding on what treatment was required. He's a very skilled and knowledgeable person. All of the staff at the Freeman Hospital were excellent, caring and work really hard. Cath from the North Tyneside PALS team was also a big help in sorting out an issue with an appointment request that had gone astray from another hospital. I would definitely recommend the Freeman Hospital to others and I would like to thank them for everything they have done for me :o)

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Response from Freeman Hospital

Dear Mr Jobson, Thank you very much for taking the time to post your comments on NHS Choices about your care in Renal Services at the Freeman Hospital. We are very pleased to read your positive feedback about the medical and nursing staff on ward 32 and the care you received, as well as your comments about the food. We do strive to ensure that our patients receive a consistently high standard of care from all of our team so these comments are extremely reassuring and have been passed onto the team involved in your care who will be greatly encouraged by your kind remarks. We have passed your feedback related to the PALS service to their management team at North of Tyne PALS who will also be very appreciative of the feedback. With thanks again and best wishes.

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