"Please sort out the phones"

About: Clatterbridge Hospital

It is essential to be able to answer the phones and handle calls professionally. I endured a nightmare trying to get through spires terrible phone system, simply to get through to their accounts dept. Then I rand the dermatology dept. no advertised on the hospital website to try and speak to a doctor's secretary and got some guy talking about appointments for other depts. Finally I tried the hospital switch board, and reached an operator, who didn't reply to my request, I just got a continuous note but no reply. It's fundamental to answer the bloody phone and not turn it into an obstacle course for callers. Not fit for purpose

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Response from Clatterbridge Hospital

Thank you for your comments. We are sorry to hear about your negative experience at the Spire Hospital. We do not run or manage this hospital and therefore you would need to contact them directly or leave a comment under their hospital name.

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