"MRI scan"

About: Russells Hall Hospital

I had a MRI scan appointment for 24/05/14. Was surprise the appointment was on a Saturday but at least I had appointment within 4 weeks of seeing my GP and I didn't have to take time off work. Well the appointment was at 11:55, got there at 11:45 for time to check in and get changed into one of the lovely hospital gowns. I took a seat in the waiting for all of a minute when I was called for the scan at 11:55. The staff were very friendly and explained everything to me and answer any questions I asked. Thank you for putting my mind at rest. The only problem with the hospital was the smokers right outside the main entrance. Its not very nice for people coming in and leaving the hospital to breathe in cigarette smoke. There are signs outside asking you not to smoke, no one takes any noticed. There really could do with someone telling them to move to the shelter. It was raining on Saturday but if your well enough to smoke then your well enough to make it to the smoking shelter whether it raining or not!

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Response from Russells Hall Hospital

Thank you, Joanne, for taking the trouble to letting us know about your experience of our hospital. It’s fantastic to hear that you were treated so promptly and efficiently and that our staff helped to dispel any worries you may have had. We have passed your positive feedback to the team responsible for MRI scanning. We are sorry; however, to hear that your otherwise pleasant visit was affected by people smoking outside the main reception. As you have pointed out, we do request that all visitors to the hospital use the designated smoking shelters; however, maintaining this no smoking policy outside Russells Hall Hospital’s main entrance remains a challenge for us. This is something we are currently working to improve.

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