"I would never have achieved the level of mobility without their help, understanding and patience"

About: Colman Hospital James Paget University Hospital / Vascular surgery

(as the patient),

Recently due to septicaemia and gangrene I had to have my right leg amputated.

Luckily I was referred to Pine Cottage in Norwich for nursing and convalescence as well as physiotherapy from the James Paget Hospital.

I had spent roughly 5 weeks in the James Paget Hospital (with 11 days in intensive care) so when I arrived at Pine Cottage my physical condition was quite poor due to such a long period confined to a bed.

On my arrival at Pine Cottage, I was informed that I should do as much as I could myself and that there would be nurses on hand to help me with the 'other' necessities. I must say that the professionalism of the nurses at Pine Cottage was excellent, I basically wanted for nothing.

The nursing care was delivered with precision, dignity and punctuality and even with a degree of good humour which I found assisted me with my rehabilitation. I tried not to ring my alarm bell too often, but when I did it was always answered within a couple of minutes, unlike at the James Paget Hospital where it often wasn't answered for 10-15 minutes.

So all in all I have absolutely no worries about advising other amputees to go to the Pine Cottage, they will be treated like royalty.

With regard to the physiotherapists, they took in a near 60 year old, whose physical condition had deteriorated badly due to septicaemia and gangrene (and several weeks of confinement to a bed) who couldn't get out of his wheelchair to a stage where he could get onto his feet and walking (with aid) all within about 5 weeks - a remarkable achievement.

Yes, I did put in the effort, but the physiotherapists were always there for me offering encouragement and advice, as and when needed.

I would never have achieved the level of mobility in the same timescale without their help, understanding and patience, that's for sure.

In summary, I feel that the care I have received has been of the highest level and I am so pleased to know that these people are there for me (if I need them) both now and in the future.

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Response from Patient Experience Project Support Officer, Norfolk Community Health and Care NHS Trust

Dear George319,

Thank you very much indeed for your very positive feedback in relation to your rehabilitation at Pine Cottage. To read your comments around receiving the highest level of care is very rewarding.

The staff at Pine Cottage are delighted to hear that they have supported you in your recovery and it is wonderful to hear that you are up and walking, with aid, in such a short space of time.

We wish you all the very best in your continuing recovery and would again like to thank you for taking the time to tell us of your experience at Pine Cottage.

King regards