"lack of care at eye clinic"

About: Luton & Dunstable Hospital

I had an eye clinic appointment booked in June as am a diabetic. I received a letter from the eye clinic stating my appointment has been changed until January 2015. So much for Customer Care. I complained by e mail to PAL to be totally ignored not even an acknowledgement my complaint has been received.

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Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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