"accident and emergency unsympathetic charge nurse"

About: Fairfield General Hospital

In December I called a ambulance because I have water retention due to enlarged prostate and was in a great deal of pain with a full bladder and no way of relieving my pain I needed a catheter fitting which is the only way to drain the bladder. I arrived at a&e at 12.30 with the paramedics and waited in the corridor for 15 minutes then was taken into the main casualty area were I came face to face with the most uncaring women I have ever had the misfortune to meet she asked what the problem was to which I told her and was told that is not a emergency I was shown to a cubicle buy a nurse I was in exstream discomfort my breathing was very fast and I couldn't keep still because of the pain after 30minutes I went to the main nurses station were the woman was arguing with a doctor how she didn't like him and he didn't like her when she seen me she said someone will see mee shortly after another 30minutes a nurse came to take my temperature and pulse she could see I was in distress and said she would see if she could get a doctor to see me eventually I did get seen and catheterisation took place.i couldn't fault the doctors or nurse's but the nurse in charge was not good.

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Response from Fairfield General Hospital

We are sorry to read your comment regarding your visit to the Accident and Emergency department at Fairfield General Hospital. If you wish to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager.

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