"Terrible management and administration"

About: Wythenshawe Hospital

I had cause to complain to this hospital in the way it offered treatment to my 82 year old mother over six months ago. Last week I received from them a long overdue and factually incorrect response. I tried to contact their "patient experience manager" on 22nd may 2014 as their letter suggested. The phone was answered by an answering machine and at 10.44am on 27th may 2014 I am still awaiting a response! Nothing wrong with the doctors or nursing staff at this establishment but as regards the management team and the administration they seem to communicate in some strange form of "monty python". Language. They would be better off being scriptwriters for a new series of "carry on" films - believe me, you could not make it up!

Story from NHS Choices

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Response from Wythenshawe Hospital

Thank you for taking the time to post your comments on the NHS Choices Website. We would like to offer our apologies for your experience at Wythenshawe Hospital. However, in order to investigate your concerns we would encourage you to contact the Patient Experience Team on 0161 291 5600 or via email at pls@uhsm.nhs.uk or you could speak to Alicia Lucas, Matron for Patient Experience, on 0161 291 2055. Kind regards The Patient Experience Team

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