"May well have saved my life"

I went there with acute abdominal pain, and became very ill in the consulting room. It rapidly degenerated into a full blown emergency, climaxing with me briefly going unconscious before being taken away in an ambulance. Prior to passing out, I was aware of the staff (increasing numbers of them) acting very swiftly and professionally to keep me comfortable and reassured while at the same time working hard to keep me in one piece. They even called my wife for me to let her know what was happening. I can't praise them highly enough.

Story from NHS Choices

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Response from Redcar Primary Care Hospital

Good morning Thank you for your feedback in which you express your thanks for the care and treatment you received during your attendance to Redcar Primary Care Hospital. I am pleased to learn that staff acted swiftly and professionaly and were able to contact your wife to inform her of your condition. I shall certainly forward your kind words to the staff involved, who I am sure will be very pleased to read them. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk, should you wish to pursue this. With best wishes Yours sincerely Mrs Linda Oliver Patient Experience Co-ordinator

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