"cancelled op 3 times"

About: Queen Elizabeth Hospital (Birmingham)

I am writing this on behalf of my mother who is diagnosed with pancreatic cancer. She has been waiting now almost 11 weeks for a operation they have cancelled this op 3 times now 1st time lack of icu beds,2nd time no staff to fully operate the theatres 3rd time again 20 mins b4 she went down for the op due to two stabbings that day and no beds again they have a 100 beds and all of them are full. the strain and worry of this is making her more ill each day she is now going to refuse to leave till they find a spare icu bed. The doctors and nurses are great it is management that can not get it right lack of communication between them.they have told us to take her home and will book it in 3 weeks time if they is a bed available that day if not they will try again always rebooks appoinment within they 28 day rule. a letter has been sent to ceo of the hospital and emails to national newspapers and local mp.

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your mother’s experience of Cancer services at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very concerned to hear about your mother’s experience, your feedback has been shared with the senior management team responsible for this service. They have advised that they are already aware of the situation you refer to in your feedback and are very sorry that this has been such a distressing experience for you and your mother. They are particularly disappointed at the length of time that she had to wait for her surgery. Our understanding is that that your mother is now recovering after receiving her surgery and that we are dealing with your concerns via our complaints process. We hope that you will find this process helpful in resolving your concerns. If you require any additional support in the meantime please make contact via our Patient Advice and Liaison Service (PALS) team who will be pleased to assist you in the first instance. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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