This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Bus shelter at east surrey hospital

Posted By East surrey h

"Bus shelter at east surrey hospital "

About: East Surrey Hospital

(as a service user),

The bus shelter is disgusting with food down the walls and what looks like blood smears. Please could this be cleaned at some time.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
We are preparing to make a change
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 27/05/2014 at 14:21
Published on Care Opinion at 16:28

picture of Ian Mackenzie

Dear East surrey h

Thank you for taking the time to post a comment about the bus shelter at East Surrey Hospital. One of our cleaning team had a look at it and I'm sorry that it seems to have recently been smeared with food. As a result we will be jet washing it and I have asked the team to keep an eye on the shelter so that we avoid any reoccurrence.

It may interest you to know that we will soon be replacing the shelter for one which is more modern and comfortable and hopefully you have also seen that we now have live bus timetable updates in both the Main and East entrances.

Kind regards

Ian

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 8 years ago
We have made a change
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 21/07/2015 at 09:56
Published on Care Opinion at 11:54

picture of Ian Mackenzie

Dear East surrey h

As you have hopefully seen we have now replaced the shelter you refer to with a far better and larger one, including live bus arrival updates and much improved lighting.

I hope this has helped improve your experience.

Kind regards

Ian

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k