"A & E"

About: Southmead Hospital

For the money that has been spent on the building it should feel more like a hospital where Dr and nurses look after there patients. It's more like an airport . Lots of waiting around at your gate then you move on to your waiting room 30 mins after your appointment time (flight time ) you are still unsure weather you are going to see a Dr or get on a plane. The building is still not finished and very shabby dirty windows openings covered with tarpaulin. It's just like an airport the receptionist looks intensely at her computer screen to find all your details then you get your gate number etc. But once you get your boarding ticket ( appointment card) you think great this time I am going to see the pilot (Dr ) . But just when I thought I was on my way for treatment I was taken into an interview room and told sorry but we can't do anything for your type of injury here. £400 million and they still can't treat people I think they needed to build a hospital not a waiting room

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Response from Southmead Hospital

Dear Anonymous – thank you for taking the time and trouble to provide your views of the new Brunel hospital building. I am sorry that you found the atmosphere soulless and impersonal. Clearly, all the new services are bedding down and as yet some remedial work continues with the structure of the building. I regret that it was not possible to undertake a longer and more phased transition to the new space, as the project has by necessity been very time-limited and intense for everyone involved, which has involved particular challenges, some of which remain unresolved. I cannot comment directly on your treatment, but it was never intended that every condition would be treated from the new facility, and patients will continue to be referred to the correct specialist services, as this will ensure they are given the best chance of effective treatment. I apologise if this information was not clear ahead of your visit. Your feedback is valuable and I have passed this to the project and departmental teams concerned to ensure that we are able to learn from the issues you have raised. I hope that should you need to revisit North Bristol NHS Trust again you will find the environment has softened and your experience more closely matches your expectations. Kind regards – Steve Sykes Advice and Complaints Team

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