"During my grandfather's stay ..."

About: Basildon University Hospital

(as a relative),

What I liked

During my grandfather's stay on both the medical assessment unit and on Elizabeth Fry ward both he and our entire family were treated with the utmost respect, concern, compassion and professionalism. The care shown by the nursing, doctor and auxiliary staff was exemplary.

What could be improved

Given how many patients were being cared for I feel there were not enough nursing staff, especially during the night - they were rushed off their feet.

Anything else?

My grandfather was admitted in the early hours of Thursday morning (15/1), and from the outset we were informed that his condition was terminal. Unfortunately he passed away on Monday evening, but the care received by my grandfather was excellent, and the concern, compassion and profesionalism shown by all the staff was just outstanding, especially given how busy the ward was.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››