"All-in-all, a very positive experience"

About: Arrowe Park Hospital / Orthodontics

(as the patient),

It was May 2014 and I had to have a damaged wisdom tooth removed, lower-left 8.

I'm 62 and dental/needle phobic, so I was not looking forward to this!

However, from the moment I arrived I was treated extremely well and professionally.

I was put at ease quickly and, after a few minutes wait, was sent through to see a nurse. After blood pressure checks etc. I was shown to the male-only waiting room and this was the longest wait; I arrived about 11. 30 and was seen by various staff, checking details along the way.

I finally went through for the procedure around 2. 30 and before I knew it was in recovery. A couple of nurses were sitting either side and chatting to me whilst I regained some kind of composure!

A while later, I was wheeled to the ward and was given a cup of tea and some toast!

Staff called my wife and told her I could be collected.

All-in-all, a VERY positive experience.

Thank you very much to ALL concerned.

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Response from Arrowe Park Hospital

Thank you very much for your kind comments. We are extremely grateful that you have taken the time to provide this feedback. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in our Surgical Division. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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