"Bad communication and poor care"

About: Glenrothes Hospital NHS Fife Victoria Hospital / Trauma & orthopaedics

(as the patient),

I was badly let down by my local health service. I am 20 years old and started experiencing severe back pain around 14 months ago. At first I was dismissed by doctors because of my age. Eventually, after seeing 2 different doctors and visiting A&E I was given pain relief. This however was no help. I was still getting the pain. In August last year, a shooting pain in my back caused me to fall down the stairs in my home which led to me being rushed to hospital in an ambulance on a stretcher, immobilised with a collar on. An x-ray was done at the hospital (but not of the problem area) and more painkillers given along with a set of crutches. As the months went on the pain remained and I was not given any follow-up by the hospital or GP. Eventually in November I was given 2 physio appointments and then discharged. After much arguing and visits to 3 more doctors I was given an xray and some blood tests in March. These came back clear and so I was told to have some acupuncture. I had my first 2 sessions last week and it was a disaster. The nurse made me bleed badly and I am still bruised a week later and I am still in agony. Went to my GP today to complain and was given more painkillers and told I would just need to put up with it til the pain went away. I am so angry and feel incredibly let down.

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Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear Disappointed Fifer

Thank you for taking the time to post. I was sorry to hear of the pain you are experiencing and sense your disappointment with the services you have received. It would be really helpful to talk to you about this so that we can determine how best to deal with this more specifically for you. Please consider calling the Patient Relations Department on 01592 648153.


Louise Ewing

Patient Relations Manager

NHS Fife

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Update posted by Disappointed Fifer (the patient)

Thank you for your response. I have already discussed this with a member of staff in your department and was given advice on what to do.

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