"Poor A&E"

About: East Surrey Hospital

A&E staff were chatting/gossiping well within earshot. Sitting around eating. Went into a cubicle and a porter was sitting there eating and texting! Went into the next cubicle and the light didn't' work. Waiting 2 hours when there were very few other patients to be told by a doctor "this isn't my speciality, so I don't think I can help you" (was taken to hospital by ambulance!). Compared to other A&E depts I have been to, this had the feeling of a bodge job with staff who had no idea about customer care.

Story from NHS Choices

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Response from East Surrey Hospital

Thank you for taking the time to post your comments. I am sorry to read about your experience of our Emergency Department and I would like to look into this matter in more detail. Could you please contact me on Bethan.Borrett@sash.nhs.uk so that I can do that for you. Kind Regards, Bethan Borrett Digital Communications Manager

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