"Left without pain control"

About: Castle Hill Hospital

My relative was an inpatient on ward 27 CCU . Was prescribed meds for pain at 2 pm post op... Didn't get them administered till 7 pm because the nurses said they were 'complex ! " She had needed the toilet after her first operation, so I asked the nurse. When I visited 48 hours later, she had only JUST been catheterised having NPU for all that time. No records of any assistance... Input output chart not filled in ... Unacceptable on a CCU . Wasn't given the prescribed anti clotting drugs so had a clot and needed surgery again. Found somebody else's notes at my relatives bedside , so maybe that's why they had assumed my relative had passed urine . On discharge...I found my relative sitting outside next to her bag, in terrible pain, waiting for me ... I asked about meds and follow up and she was unsure. The letter she had was inaccurate.... She has still not received an appointment and this is pretty serious, as she is waiting to hear if she needs chemotherapy !!!!! Very disappointed with nursing care .... Would describe it as shoddy .... Surgeon was fantastic but nurses let this place down. Where has the caring gone ? They were not busy ... I watched as they chatted at the nurses station.

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Response from Castle Hill Hospital

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . or contact the patient experience team on (01482) 675189 where we would be more than happy to help. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, The Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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