"were the few members of staff ..."

About: University Hospital Of North Tees

(as the patient),

What I liked

were the few members of staff on Ward 30,who actually showed compassion and care, the rest of the staff have a lot to learn and should think about the profession they are in.

What could be improved

The staffs attitude to patients had alot to be desired. I had numerous visits between Nov 08 and Jan 09 and can say hand on heart that it is not a place i would visit freely again. Also the cleanleness on the wards had a lot to answer to, this is not due to the lack of care of the domestic staff it is yet again due to lack of care by nursing staff. Urine samples were left for over 48hrs on one occassion in one of the ward toilets, leaving 12 bowls unattended to even though staff had been informed.

Anything else?

A patient should never have to justify to a member of nursing staff why they think they need pain relief when it has been written up by a doctor or consultant. Having to beg for pain relief is both embarassing and degrading at 4.30am, whilst walking corridors in pain.

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Response from University Hospital Of North Tees

I'm sorry you were unhappy with your stay on Ward 30 and your visits to the hospital between November 2008 and January 2009. What you have said is of great concern to us. Please be assured I will pass your comments on to our director of nursing and patient safety and the matron for surgery. If you would like us to address your concerns personally then please write to The Patient Relations Manager, North Tees and Hartlepool NHS Foundation Trust, University Hospital of North Tees, Hardwick, Stockton on Tees, TS19 8PE. Once again may I offer my apologies. You obviously feel very let down. Thank you for giving us the opportunity to put things right.

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