"Toilets on ward 36"

About: Arrowe Park Hospital / General medicine

(as the patient),

I was in Arrowe park hospital on ward 32 which was great clean and friendly staff but got moved to ward 36 were one the toilets had faeces on it and spit down the wall. The floor had blood on it.

So when I let the nurse know that that toilet was in no fit state to use, I got a bit of an attitude and told to use another which I did. When I opened the door to the next toilet there were toilet paper all over the place with god knows what was on it so I refused to go the toilet on that ward and went to a toilet just in the hall way outside the ward.

When I came back on the ward I had 4 nurses round me being abusive and saying that to clean the toilets is not their job its the cleaners.

I had to sign myself out to get away from the abuse and sly remarks they were making.

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Response from Arrowe Park Hospital

We are very sorry to hear about your experience at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We will share your comment with Ward 36. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened. If you would like to discuss your concerns further, you can ring the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. PALS can discuss the best way that we can address your concerns.

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