"Review of the childrens ward"

About: Russells Hall Hospital

My daughter went in for her tonsils to be removed 22nd May from the time we went to the hosipital from the time we left the staff were very helpful, caring and attentive - noting was too much trouble. I particularly like the way they spoke to my daughter about her care even though she is only 6 they tried to make her feel as comfortable and at ease as they could. I think that the nurses are a real credit to the team and they not only make the children feel welcome but also show emapthy towards the parents. The surgeon aslo showed the same amount of empathy. I thought it was very good of the aneastist to come and see my daughter before she finished her shift. From the surgeon to the volunteer lady who changed the beds all of the staff were very good and friendly. I thought it was good that the night staff came to see their patients when they started their shift, also the matron. If there was anything i would say the hospital could improve is the wait for the medication, it was going to take around 3 hours. We were given the option of waiting or returning later. We decided to return later however this was an inconvenience, also if people do not have the option to come back early they may choose to wait which could mean that beds are taken longer than they need to be. Although this feedback is not directed to the childrens ward as they were all excellant. Many thanks to all of the staff that looked after my daughter so well - i am grateful. Mrs Beckett

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Response from Russells Hall Hospital

Thank you, Sue, for taking the time to post your positive feedback about your daughters stay on our Children’s Ward. It is wonderful to hear that your daughter was so well looked after and that we were able to make her stay as pleasant as possible. We know that having a child in hospital can be an incredibly stressful and daunting time, so we are glad our surgeon’s words were able to reassure you at what must have been a difficult time. We have passed your lovely comments on to the nurses, doctors and anaesthetists looking after your daughter. We are sorry, however, that you had problems getting your daughter’s medication from our pharmacy and that you had to return the hospital to collect the prescription. Our pharmacy dispenses close to 1000 prescriptions every day for inpatients on our wards, patients who have visited our clinics and those who have been discharged and need to take home medication. Because of this high volume of prescriptions and the strict checks and processes involved in dispensing it can take a while for medication to become available. The Pharmacy Department does however aim to turn round all prescriptions within two hours of receipt, with the average turnaround time for medications for the past three months being under two hours. Children’s Ward is usually given priority by our pharmacy team and the average turnaround time for this particular ward is currently 97 minutes. Your comments have been passed on to our Head of Pharmacy, as we continually strive to improve our services to our patients.

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