"Visit on 22/05/2014 to have wisdom tooth extracted..."

I visited Birmingham dental hospital on 22/05/2014 to have the rest of my wisdom tooth extracted as an emergency. I was in a lot of pain as my dentist had tried to extract the tooth the day before and could not achieve this, leaving my roots and rest of the tooth exposed, which was very painful. The dental staff and support staff at Birmingham dental hospital were absolutely brilliant and caring with me. They were totally professional and sensitive to the fact I was very nervous as the first attempt by my dentist had failed and left me in pain. The student dental nurses were lovely and so supportive, I am so grateful that they helped me through it. The dental surgeon, (I am sorry I do not know his name) but he carried out the procedure at 2.00 pm on 22/05/14 and my name is Mrs Julia Priestley, was completely brilliant, professional and caring and I cannot thank him enough. I am sure that you are proud to have such a dedicated, professional and kind team at your dental hospital, including all of your students. Thank you so much for helping me out of the pain I was in, please pass on my thanks to all. Thank you. The only point I would ask you to look at if possible is that whilst I was waiting in the waiting area it did appear to me that some people who were also waiting to see a dentist did not appear to be in pain or discomfort with their teeth. I accept I may be wrong about this, some people hide their pain and discomfort well and I apologise if this is the case. However, I think some system of prioritizing people who are in real pain would be very wise and the right thing to do. Thank you all so much again. Kind Regards, Mrs Julia Priestley. xxx

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Response from Birmingham Dental Hospital

Thank you for taking time and trouble to give your feedback which will be shared with the team in Primary Care. It is very important to us that patients have a positive experience when visiting Birmingham Dental Hospital and that staff are courteous, professional and caring at all times. We are delighted this was the case during your visit. Thank you for your comments on how the service could be even better for patients. Your feedback will be discussed by the clinical and management team and any improvements possible made as a result.

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