"Respect is not high on the agenda !"

About: Salford Royal

I was referred to the Endocrine department in December 2012 and discharged in May 2014. My treatment throughout has been at best inconsistent . The reason for my discharge was due to requesting a move to a different hospital which in the main was because of the harsh, abrupt, and condescending manner of the nursing staff or one particular endocrine nurse. When seen by the consultants(I have seen four different ones in fourteen months) they have been lacking in up to date data regarding blood test results and medication doses. When needing advice in respect of changes in my health due to my condition they have either been unobtainable, tardy and lacking in tact and empathy and it would now seem knowledge . This morning I received a curt and abrupt letter from my consultant (the one who said I could get in touch any time) informing me of my discharge with not even a signature attached. So to sum up - don't complain, they never make mistakes, and you're merely number and the emphasis is definitely to lecture and not listen which really for the caring profession should be the opposite. Lachlan M Buckley

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Response from Salford Royal

Thank you for your comments. I was sorry to read of your dissapointment with these elements of your care. I understand you have since been in contact with our PALS team who have contacted you directly.

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