"In good hands"

Visited the Gastroscopy Unit at BVH today feeling very anxious. Was warmly greeted by the receptionists and my name called to go through exactly at my appointment time. The unit is spotless and every member of staff I encountered was really pleasant & reassuring. The whole process was well organised, they constantly check that you are the right patient, give you all the information about why you are there, what's going to happen etc and offer you every opportunity to ask questions. The findings are explained clearly with lots of helpful post procedure advice including GP letter, useful appropriate leaflets. They are a credit to the nursing Profession. Thanks to all.