"Turned away and had to call ambulance next day"

About: West Middlesex University Hospital

I was referred to go to the urgent care clinic by the nhs 111 service who said that my condition was urgent and I needed to go within the next two hours. When I got to the west mid UCC the receptionist nurse wouldn't even let me stay. She said that if it was that serious I would be in much worse pain than I was (how does she know? I had actually taken a ton of painkillers in order to make the journey in). After being turned away I had. No choice but to go home. The next day my situation worsened do much that an ambulance came out. It seems like you have to lie your way into getting seen on the nhs or getting help.

Story from NHS Choices

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Response from West Middlesex University Hospital

Your comments have been passed on to the Hounslow and Richmond Community Healthcare NHS Trust who run the Urgent Care Centre here. They would like to investigate the issues you have raised in detail so that they can respond to your directly. Please contact them via pals.hrch@nhs.net / Free phone 0800 953 0363.

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