"The Staff in the plaster room ..."

About: Luton & Dunstable Hospital

(as the patient),

What I liked

The Staff in the plaster room were polite and helpful.

What could be improved

Communication between the doctors. Being told my injury was one thing by 2 seperate doctors and then another thing by someone that doesn't even speak to me except to grunt the injury he believes I have at me.

Also the waiting times at fracture clinic need to be drastically improved.

My Appointment was at 10.30 and I didn't get seen until roughly 12.30 - 12.45.

Story from NHS Choices

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Response from Luton & Dunstable Hospital

We apologise that this comment was not addressed at time of posting. The Luton & Dunstable Hospital has changed the process in which it works regarding NHS choices and these comments are now checked and responded too regularly. However if you have any concerns you would like us to address please contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk

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