"Why wasn't my 84 year old friend accompanied to her door?"

About: Bridport Community Hospital NHS Dorset CCG South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a friend),

My 84 year old friend came out of Bridport Hospital yesterday and was taken home in a sit in ambulance arriving home in mid afternoon. She's very unsteady on her feet and is very likely to fall over if she isn't supported. For some strange reason the ambulance man didn't accompany her to the door and let her walk on her own. While she was walking to the door, she fell over and banged her head. I was up in her flat and saw her down on the ground after she had fallen. The paramedic who came afterwards agreed this shouldn't have happened and was intending to report this. My friend is now back in Dorchester Hospital. If she had not fallen, she would not be there.

I don't want anyone to get into trouble here but I think it's important to make sure this doesn't happen again. There must have been a breakdown in communication here as it's clear that ambulance driver was unaware of how unsteady my friend is on her feet.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Legg007

Thank you for taking the time to share your experience. I hope your friend is recovering from this incident.

Since 1st October 2013 the Patient Transport Service in Dorset has been provided by private companies and is no longer a service offered by our Trust.

I can confirm that the South Western Ambulance Service NHS Foundation Trust Paramedic, who attended to your friend, has reported the concerns which have been passed to the Commissioner for investigation.

Kind regards


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