"Planned c section and after care"

About: Countess Of Chester Hospital

I had a planned c section on the 8th May 2014. I was absolutely terrified due to the epidural going too high last time, numbing my throat and making me feel like I was going to suffocate. The anesthetist was absolutely fantastic. He took my word for what had happened previously (unable to get notes form last hospital despite numerous attempts) and made adjustments to the spinal. He constantly checked that I was ok, was very reassuring and told me exactly how he would prevent the problem from happening again and if it did happen how he would fix it. He made me feel very safe and well looked after as did the rest of the staff. On the ward my daughter had problems with feeding. The two ladies who were on the night shift spent many hours trying to help me with my daughter. They never made me feel like I was inconveniencing them by calling them and asking for help and never made me feel rushed, despite clearly being very busy. On day 2 my daughter was very sleepy and struggling to wake long enough to feed. We had a lot of support with getting her back on track with visits from midwives, pediatricians and a pediatric registrar just to make certain that there was nothing underlying causing her to be this way. It was very reassuring that every base had been covered. A student midwife spent most of her day with us trying to help feed my daughter, which was eventually successful with some donor breast milk. This eventual success after a lot of hard work from the midwife was what got her back on track. I also have OCD. Whilst in hospital something happened (no fault of anyone) that triggered this. I panicked and basically wanted to run away as fast as I could. I tend to become very irrational and difficult to deal with (despite my best efforts not to be). Both my husband and I were exceptionally impressed at how well one of the midwives dealt with the problem. I tend to find that a majority of people (friends, family and professionals included) find it very hard to understand despite their best efforts. This particular midwife took what she was seeing at face value, didn't try to reason with me (it is pointless as I know it is irrational but I cant help these thoughts and feelings, realism goes out of the window) and just dealt with it as she saw it. I didn't feel like I was being judged and I was helped and reassured in every way she possibly could. I think this is the best example of a healthcare professional fulfilling their role and more.

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Response from Countess Of Chester Hospital

Dear Madam, Thank you for your feedback and we appreciate the time you have taken to compliment our staff. We hope that you and your family are all doing well. Please be assured that your kind words have been shared with staff in our Maternity Unit. Thank you again. The Patient Experience Team

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