"Bad communication"

About: Great Ormond Street Hospital Central London Site

In January we were told that our daughter's test results would be ready after 4-6 weeks. It is now approaching the end of May and we are still waiting for the most important result. As parents we feel as though we have no control over the situation. We are being left in darkness with no where to turn. We have tried to communicate with various staff but we are now being made to feel as though we are simply a nuisance.

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Story from NHS Choices

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Response from Great Ormond Street Hospital Central London Site

Thank you for your contact. We are very sorry about the lack of information about your child and would very much like to help you. Please contact us by email: pals@gosh.nhs.uk or by telephone: 02078297862. Thank you again for raising this concern, we look forward to hearing from you and doing our best to help.