"Physio Fiasco"

About: Queen's Hospital (Romford)

I was referred to an Orthopedic consultant on 4th December of 2013 following ongoing knee injuries/swelling and other issues. I was given an appointment for the 3rd of April despite being on the cancellation list (which by my reckoning was around a 16 week wait). Following my consultants appointment (which he was not present for - I saw another Consultant) I was referred for a high amount of physio through Queens. I was warned at the time that there was a 4 week waiting period. 6 weeks after not hearing anything. I rang around several departments not only at Queens but also King Georges in Goodmayes to find that not only had my referral been lost for 2 weeks (how do you 'lose' an email referral?) but also the waiting period for physio has spiralled up from 4 weeks to around 14 weeks.. which puts me roughly at the end of July before receiving any notification. Not only this but I don't actually receive a appointment, Im just notified that I am allowed to apply for an appointment for sometime after a 2 week waiting period.... which puts me into August. And officially makes it over 1 year since I had the original injury to my knee. Make of that what you will

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Response from Queen's Hospital

Thank you for your comment. I am sorry to hear that you are having to wait a long time for your physiotherapy treatment and that there was an initial delay due to the lost referral. We are currently experiencing higher than normal demand for appointments, which I appreciate must be very frustrating. To look into this for you I am going to need some more details. Please contact me through our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk with more information. Yours sincerely, Stephen Burgess Medical Director

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