"The most horrible experience of my life"

About: St Helens Hope And Recovery / Iris Ward

(as the patient),

Was in there for 7 weeks. It smelled awful. They stopped me from seeing my kids. I was treated like a child. Hated the experience. There were fights there with patients. All the staff seemed to do was talk in the staff room. Horrible experience. I will never let myself go there again. The staff I met were rude and never told you what was going on or anything. The most horrible experience of my life. It was like a prison

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Response from Katherine Earlam, PALS Officer, North West Boroughs Healthcare NHS Foundation Trust

Hello Josaint

Thank you so much for taking the time to post onto this site, I will ensure that this is sent onto the relevant team for you.

Kind regards

Katherine Earlam - PALS officer

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