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Care Opinion

Optician Department

Story from nhs.uk

"Optician Department"

About: Manchester Royal Eye Hospital

After a bad experience and the wrong prescription from a well know national group, I went to the Manchester Eye Hospital for advice and a second opinion. There I received excellent customer service and sound advice from a proper traditional professional optician. I would highly recommend the eye hospital.

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Responses

Response from Manchester University NHS Foundation Trust 9 years ago
Manchester University NHS Foundation Trust

Submitted on 30/05/2014 at 14:22
Published on Care Opinion at 15:04

Thank you for your comments posted on the NHS Choices / Patient Opinion website regarding your care on 21st May 2014 at the Manchester Royal Eye Hospital. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that you thought that you received excellent Customer Service and sound advice from the Optician who cared for you. I can assure you that we have passed on your thoughts to the Eye Hospital and the staff involved.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from Manchester Royal Eye Hospital 9 years ago
Manchester Royal Eye Hospital

Submitted on 02/06/2014 at 13:33
Published on nhs.uk on 03/06/2014 at 04:00

Thank you for your comments posted on the NHS Choices website regarding your care on 21st May 2014 at the Manchester Royal Eye Hospital. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that you thought that you received excellent Customer Service and sound advice from the Optician who cared for you. We can assure you that we have passed on your thoughts to the Eye Hospital and the staff involved. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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