"Not Good"

About: Essex County Hospital

After a long wait beyond my appointment time, was eventually seen by consultant. Unfortunately could not understand a word he was saying. I have no idea what he wanted me to do & just about managed to answer some his questions. Just about got the gist that my eye pressures were fine & to return in 9 months. Seriously contemplating why I should bother, because obviously they are not that bothered. Sitting waiting in the department with patients being called in, who had arrived quite a time after me makes one wonder if I had been forgotten. No information or reassurance from any member of staff, not even the courtesy to say they are running late. With a 10-15am appointment, how can they be so far behind. On making my new appointment, I noticed the time I was seen that was entered on the form was not right. I informed the gentleman at appointments, because it made it look like I was seen just a bit later than my appointment time. He altered this to the time I was actually seen. All in all not a very good experience at all & quite stressful & upsetting.

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Response from Essex County Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Ophthalmology at RDEEB-Essex County Hospital at 21/05/2014 17:30:42 ”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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