"Nil Response to Follow up after seeing consultant"

About: Arrowe Park Hospital

Attended clinic to see a consultant ref prostrate procedure and it was agreed to get it done This was November 2013 the was followed promptly by preoperative check at clatterbridge again within a week about 21st November. This was followed by nothing until I rang Arrowe Park on 6th May 2014 to enquire as to where I was up as my pre op exam had expired. The response was an assurance that I would receive a call that week to tell me where I stood. I rang again on the 21st May to again ask where I was up to on the "list" and was again reassured that I would receive a call back which has yet to happen. Is this normal or not? BJPendlebury

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Response from Arrowe Park Hospital

We are very sorry to hear about the experience you have had. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We note your comments about our Urology Department. If you would like for us to look into your concerns, we will need your personal details and more information about what happened so that we can take this forward. If you would like to discuss your concerns further, you can ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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