"I cannot praise the nursing staff in Dunoon General Hospital Admissions ward and A&E enough."

About: Cowal Community Hospital (formerly Dunoon General)

(as the patient),

I have had really appalling mental health treatment from Doctors, local "support" workers and nurses in the IRH but I have always been treated with genuine and highly professional care by the nurses in Dunoon Community Hospital. The hospital is absolutely spotless, the food is fine, the nurses and ancillary staff are wonderfully caring and I would have no reservations about spending time in their care, were it not for the fact that some of the Drs who work alongside them leave much to be desired.

The nursing staff always took my concerns seriously, gave me a safe place to stay in until I felt better and treated me, and the other patients I shared a ward with, with the utmost respect at all times. The ancillary staff were very thoughtful and came to ask me if I would like tea and some toast in the middle of the night after I had had to wait in A&E for some time before transferring to the admissions ward and was absolutely starving but too scared to ask for food. In all honesty, I have never had a cup of tea and toast that tasted so good in my life. Such a seemingly small offer of care that had a massive impact on me and will never be forgotten.

I have total respect for these wonderful, professional and caring people.

Bless them all.

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Response from Viv Hamilton, NHS Highland

picture of Viv Hamilton

Dear Veritas,

Thank you for your feedback via Patient Opinion. Your experience of our services is really important to me and I am delighted that you report that your recent experience was a good one.

I will ensure that your feedback is shared with all of our staff so that they know how their treatment of you made you feel and that their care, compassion and professionalism is valued by you.

Tea and toast in the middle of the night is a great example of thoughtful care, anticipating that you had waited for a while in A&E and that you might be hungry. Thank you also for the positive comments with regards to the cleanliness of the hospital and the standard of food, this is an area we continually monitor and I will ensure the relevant staff receive this positive feedback.

Your feedback comments with regards to the staff making you feel safe and treating you with respect is wonderful to hear. We often only hear about the need to do better and I fully accept we must always strive to do so, but to have such a lovely response from you will be much appreciated by my staff.

I am sorry that your experience of the medical staff was not so good and I would welcome further information on this if you would be agreeable to contacting me so that I can understand better the concerns you have and take action if required.

My contact details are: viv.hamilton@nhs.net

Tel 01369708345

Kind regards Viv Hamilton

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