"Upset by my daughter's care"

About: Pilgrim Hospital / General surgery

(as a carer),

My 17 year old daughter was admitted to Boston Pilgrim Hospital with severe abdominal pain.

She was sent up to a hip and joint replacement ward as there were no other beds available, so was surrounded by very elderly patients. She was in severe pain when she arrived and I requested pain killers for her but she was unable to be given them as the drug records had not been sent from A& E. After about an hour, she was given 2 Tramadol tablets by a nurse. 20 minutes later another nurse attempted to give her 2 more Tramadol tablets - if I had not been there to point out she had already had the tablets, she would have been given the double dose - the first nurse had not recorded that she had given her tablets.

Later she was moved to another ward and her drip was turned off while she was being moved - they forgot to turn it back on and as she was nil by mouth, she went about 4 hours with no fluids and was crying with thirst when I arrived (she had a very high temperature and was vomiting a lot).

They also forgot to tell the new ward that she was booked in for a scan, so she missed that.

She was unable to wash and change her nightie herself because of her drip but no one ever brought her a bowl of water to wash with, helped change her nightie or helped her shower - I had to do this when I visited.

To add insult to injury, I told a doctor that she had just thrown up her medication and a nurse then stormed in and told her off for throwing her drugs away. The doctor was not British and had not understood what I said.

I will never let my daughter be admitted to that hospital again.

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Response from Jennie Negus, Deputy Director of Patient Services, United Lincolnshire Hospitals NHS Trust

picture of Jennie Negus

I would like to thank you for telling your story - distressing though it was to read and it must have been incredibly worrying for you at the time. Clearly a great deal of time has passed since your daughter was admitted and there is little I can do to ease the pain and distress you had then. Unfortunately we did not have a system at the Trust to regularly read through and respond to postings on Patient Opinion but we do now and I hope that we can assure patients and their families that we are listening and learning from their experiences. Pilgrim hospital has introduced a significant number of changes over the last year and particularly around caring for patients on the right ward at the right time so specialist care can be provided quickly. Also, across the Trust a range of initiatives have been implemented to assure us that the quality of care is of the standards we expect and we measure and monitor those standards regularly; I am only sorry that we did not have these systems right for your daughter. Thank you again for sharing your experience and please accept my sincere apologies.

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