"Satff short falling in care of patients with..."

About: St Mary's Hospital

My father was admitted to A & E recently via ambulance with chronic abdominal pain. At the age of 76, totally blind and with hearing loss this was a very frightening experience. The care, support and understanding he received was excellent. However I can't say the same when he was moved to St Helens ward. I was present when he was admitted and my mother was very clear informing the nursing staff of my dads blindness and hearing loss, that he was unable to move independently in an unfamiliar environment and would need to be spoken to clearly. They were informed of all his medication which my mother supplied. When I returned later in the day my Dad had not had any of his meds nor had he had a drink as someone had moved his jug and beaker and not told him where it was. This continued for another 24 hrs. By the next day they had moved him to another bay the furthest from the nurses station and a toilet. He was extremely dehydrated by this time. On mentioning to a staff member I was mortified to realise it had not been clearly passed on that my Dad had no sight. They realised he was visually impaired but assumed he had some functioning vision. Things did improve thanks to an auxiliary member of staff who had experience working with Blind people and to him we are very grateful. I appreciate staff are busy but I am talking about the very basic care needs of a Blind gentleman I'm afraid he was failed by St Helens Ward.

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Response from St Mary's Hospital

Thank you for taking the time to provide this valuable feedback, and I am sorry to read of the poor experience you and your father encountered whilst on the ward. Your feedback has been shared with the ward sister, and her team, who join me in extending apologies for the poor experience, as this is not what the level of care the team strive to deliver for their patients. The Sister would have welcomed the opportunity to discuss this directly with you and would still like to extend this offer to you and your father, and I would encourage you to contact us directly if you would like to discuss this experience further. You can contact the Quality Team on 01983 534420 if you wish to discuss this in more detail. Meanwhile thank you again for posting this valuable feedback and we will ensure that this feedback helps us to improve future care delivery.

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