"ENT appointment system a disaster."

5 months after a GP referral made in Jan 2014 for an earbud removal (the process takes less than a minute with the right suction tool they use), I yet await an appointment. After long 'phone queue as the patient contact centre, given online as the line that deals with JR ENT, I reached helpful receptionist, she took details and tried unsuccessfully to ring through to fix the appointment, but after a long try, got back to explain that she could not at the time. (Does the Dept have enough lines to ring through on?) She helpfully said she'd email. Then I got another number and left a detailed voicemail, which I should hear back from. I ran a search online, and found a consultant's secretary's number, and left another detailed voicemail. It was at 1 point suggested I re-approach my GP for a further chaser or referral, but that oughtn't be needed, as he's busy, and that would mean duplication. ENT reception is double manned, so why isn't that number listed online?