"ENT appointment system a disaster."

About: John Radcliffe Hospital

5 months after a GP referral made in Jan 2014 for an earbud removal (the process takes less than a minute with the right suction tool they use), I yet await an appointment. After long 'phone queue as the patient contact centre, given online as the line that deals with JR ENT, I reached helpful receptionist, she took details and tried unsuccessfully to ring through to fix the appointment, but after a long try, got back to explain that she could not at the time. (Does the Dept have enough lines to ring through on?) She helpfully said she'd email. Then I got another number and left a detailed voicemail, which I should hear back from. I ran a search online, and found a consultant's secretary's number, and left another detailed voicemail. It was at 1 point suggested I re-approach my GP for a further chaser or referral, but that oughtn't be needed, as he's busy, and that would mean duplication. ENT reception is double manned, so why isn't that number listed online?

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Response from John Radcliffe Hospital

Thank you for your comments regarding difficulty booking an ENT appointment. I am very sorry that your experience did not meet the standard you could expect. We will ensure your feedback is passed onto the senior manager responsible for the ENT department. We would be happy to help you in any way we can and if you would like us to do this, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01865 221473 or at palsjr@ouh.nhs.uk who will be happy to assist you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful