"Meadvale did a fantastic job looking after my mum"

About: East Surrey Hospital

My 90 year old mother is suffering from Alzheimer's and is profoundly deaf. She came to hospital after collapsing from a urinary tract infection and anaemia. The patience of the staff has been exemplary especially as her hearing aids were damaged in the fall so it was very difficult to communicate with her. She also pulled out almost every canula that was put in place which was especially difficult as her veins were very hard to find. I have been very impressed with all of the staff from the consultant to nurses to porters and all. I was most impressed with staff nurse and doctors and also the OT but everybody has been fantastic.

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Response from Tasha Gardner, Communications Manager, Marketing and Communications, Surrey and Sussex Healthcare NHS Trust

Dear Anonymous

Many thanks for your feedback about your mother's care on Meadvale ward. It's lovely to hear your kind words about all our staff who are involved in her care and I will make sure your comments are passed on them.

kind regards


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Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust

picture of Ben Mearns

Dear Anonymous

Many thanks for letting us know about your mother's experience on Meadvale ward. It is very kind of you to do so and it will be a great boost to the team for them to know that they made such a difference.

I will pass your comments on and I hope that your mother is well.

Kindest regards

Dr Ben Mearns

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