"The NHS delivers yet again."

About: St Albans City Hospital

I attended Day Surgery the Dept being ENT. Throughout the time I spent there, including waiting time for my operation, I was kept fully informed of procedures to be undertaken, my position on the operating list, and after the operation in recovery, I was told what they had done. The nursing staff where extremely professional, pleasant and caring in their work. I am a very satisfied with my experience at St Albans Hospital, and happy to place this on record.

Story from NHS Choices

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Response from West Hertfordshire Hospitals NHS Trust

Thank you for letting us have feedback about your recent visit to day surgery unit at St Albans Hospital and for your five star rating.

I'm sorry to learn you needed to have an operation but very pleased to hear it went so well.

I would like to thank you for your kind comments about the team. I know they pride themselves on providing the best possible care and your feedback will be greatly appreciated.

Having surgery is a worrying experience and it's important that we ensure our patients are supported before, during and after the procedure. Your five star rating shows the team are getting it right.

Thank you again for your feedback.

Please do not hesitate to contact me if you need to. You can call 01923 436 229 or email antony.tiernan@whht.nhs.uk. Alternatively, you can tweet me: @AntonyTiernan.

Antony Tiernan

Director of Corporate Affairs and Communications

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful