About: Countess Of Chester Hospital Countess Of Chester Hospital Chester CH2 1UL
Posted by Anonymous
I had surgery in April which was a revision of previous surgery. The care I received on the ward by the nurses was faultless, they were excellent (sorry I can't remember the ward number but think it was the old hdu recently refurbished) sadly the care, if you can call it that, that I have received in the 2 outpatient appoinents has been unacceptable. As a nurse myself I know how under pressure the nhs is, I expect delays etc but I do expect respect and empathy from those providing my 'care'. I have not even had the opportunity to speak to a junior dr let alone my consultant since my surgery, the physio I have seen on the 2 appointments would not listen to me when I told her what the consultant had told me, she knew best, I phoned the consultants secretary as I was concerned I should of been treated with an appliance and I was noticing a deformity evolving, it took 3 phone calls to her before she phoned back a week later after not even checking with the consultant! Needless to say on my last appointment I now have a deformity which will require further surgery to correct, I am in pain, cannot put on a shoe, cannot drive will need more time of work, my children are devastated that I'm not 'fixed' the mental anguish this whole experience has created is unmeasurable. Why was I not respected and listened too? This could all of been avoided had I been treated with the correct appliance as the consultant had told me I would be. The physio tells me they'll see me in another 6 weeks, wonder if I get to see a dr this time or maybe the physio can talk me through my surgery and care and how it's going to be rectified...........