"Chemo suite think my terminally ill mother is..."

The person who picked up the phone to me in Chemo suite at 1650 needs training in customer service. I was treated in the rudest manner, told my mothers treatment was not urgent and unimportant. When I asked for the persons name I was told it was of no relevance and when I told her I was reporting her she slammed the phone down on me. This sort of attitude to the families of terminally ill patients is an utter disgrace. How dare they behave in such a disgustingly unprofessional manner.