"Is this the same hospital?"

About: Medway Maritime Hospital

After my experience on Phoenix Ward last July, when I underwent an op. for prostate removal, I swore I would never enter Medway Hospital again. However, I had to come back for an orthopaedic op. on my spine on Thursday, 20 March 2014, and it was a totally different experience. I was on Pembroke Ward, level 5, and the nursing and auxiliary staff could not have been more helpful. Not once in my two days' stay did I have to remind them that I needed something done. On the previous occasion the food was unsightly and inedible and my wife had to bring me in food parcels: this time, however, the meals were well-presented and the staff made sure that everything was to hand. Medical care was prompt and faultless. I would like to congratulate Medway Hospital on the vast improvement since my last visit.

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Response from Medway Maritime Hospital

I am sorry to hear about your previous experience at the hospital but pleased that your recent care and treatment was so positive. I’m glad you found our medical care prompt and faultless and staff helpful. This sort of feedback really goes a long way to boost staff morale so thank you so much for taking the time to write. We hope you are doing well. Sara Songhurst Head of Nursing - Surgery

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