About: Princess Royal University Hospital (Orpington)

I am 9 1/2 weeks pregnant and came into A&E due to suffering agonising abdominal pains, there was no urgency about anything,l I had to use the toilet and there was urine all over the floor, there was a drunk man starting arguments in the packed waiting room with people just waiting to be seen and yet despite all the calls for security, a man with a walkie talkie just sauntered on in and did nothing to stop this drunk man and let let him pass out over 3 chairs and left old people left to stand. There was a women screaming in agony amongst all of us and staff was just staring at her until it got so bad she got removed from the waiting room. After 2 1/2 hours I finally saw a doctor who did not take a urine sample or blood test like I was told they would, he was incredibly patronizing, he took great pleasure in correcting every little thing I said, he did not seem bothered and just wanted me out of their as soon as possible. I think I am registered to give birth at this hospital but I will be changing that immediately I never want to come back here again.

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Response from Princess Royal University Hospital

We are very sorry to hear about your experience of our Emergency Department and its staff and will ensure that your comments are passed onto the relevant teams. If you would like to speak to our Patient Advice and Liaison Service, who will be happy to help and assist in resolving any issues you might have. You can either email them on kch-tr.PALSkent@nhs.net or phone 01689 863 252.

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