"Excellent clinical service, poor meal service"

About: Princess Royal University Hospital (Orpington)

Dear Sir,. During my recent visit to Princess Royal Hospital, as instructed, I hadn't eaten or drunk anything for 12 hours before my op and and missed supper on my ward while I was being given some treatment. The following morning I missed breakfast while in the shower so I'd had one sandwich in 24 hours of not eating. I can't believe that no one bothered to tell me that there was food on the ward or ask me if I would like some, but that is what happened. M.C.Ainsworth

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Response from Princess Royal University Hospital

I am very sorry to hear about your recent experience. Our Patient Advice and Liaison Service are available if you would like to discuss your concerns. You can either email them on kch-tr.PALSkent@nhs.net or phone 01689 863 252.

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