"The NHS at its utter worst"

My Head barman badly injured his right hand while wiping a table which had broken glass stuck in the table groves. We got to Princess Royal at approx. 23:30. We were told to seat & wait. Nobody asked to see the injury, no triage nurse. The staff comes & go at the pace of snail. I tried again to the ladies behind the desk to raise some kind of concern as my barman became cold & shaky. They had absolutely no interest in his injuries. Two hours on I then started to take photos of our surroundings & the people in it. They called security which in turn caused the nursing staff & doctor to appear. We got to be seen & be told that his injuries were bad & he had to go to East Grinstead. Off we went it was 02:45am! We got some timid apologies. I have never encountered such bad attitude, bad service, laziness, contempt, ignorance to public service & rudeness.